1. Shipping Methods:
We offer shipping via trusted carriers to destinations within South Africa and internationally. The available shipping methods may vary depending on your location and the products you’ve selected.
2. Shipping Costs:
Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You will be able to view the shipping costs during the checkout process before completing your purchase.
3. Processing Time:
Orders are typically processed and dispatched within 2 to 4 business days from the date of purchase. Please note that processing time may vary during peak seasons.
4. Delivery Time:
Delivery times depend on your location and the selected shipping method. Estimated delivery times will be provided to you during the sale process. Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as customs clearance or extreme weather conditions.
5. Tracking Orders:
Once your order has been dispatched, you will receive a shipping confirmation email or WhatsApp containing a tracking number. You can use this tracking number to monitor the status of your delivery.
6. Shipping Restrictions:
We currently do not ship to certain remote areas or PO Box addresses. Please ensure that your shipping address is valid and deliverable.
7. International Shipping:
Please note that we are note able to export.
8. Order Status:
You can check the status of your order by logging into your account on our website or by contacting our customer support team.
9. Failed Deliveries:
In the event of a failed delivery attempt, our delivery service will typically call you direct or one of our support agents will contact you with instructions on how to reschedule delivery. Please ensure that someone is available to receive the package at the provided shipping address.
10. Returns and Exchanges:
Please refer to our Refunds and returns policy for information on how to initiate a return or exchange for your order.
11. Contact Us:
If you have any questions or concerns regarding our shipping and delivery policy, please don’t hesitate to contact our customer support team at support@brotherelite.co.za
Policy Updates:
We reserve the right to update or amend this shipping and delivery policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
