1. Introduction
Welcome to Brother Elite PTY Ltd (“Brother Elite,” “we,” “us,” or “our”). By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, you must not use our website.
2. Definitions
- “Website”: Refers to the Brother Elite online platform where our products and services are offered.
- “Customer,” “you,” or “your”: Refers to the individual or entity accessing our website and/or purchasing products from Brother Elite.
3. Use of the Website
3.1 Eligibility: To use our website and make purchases, you must be at least 18 years of age.
3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Brother Elite is not liable for any loss or damage arising from your failure to safeguard your account information.
3.3 Prohibited Activities: You agree not to engage in any activity that disrupts or interferes with the website’s functionality, or that is illegal or harmful to Brother Elite or other users.
4. Products and Services
4.1 Product Descriptions: Brother Elite aims to provide accurate descriptions of our products. However, we do not guarantee that the descriptions, colours, or other content on the website are accurate, complete, reliable, current, or error-free.
4.2 Pricing: All prices listed on our website are subject to change without notice and are inclusive of VAT, unless otherwise stated. We reserve the right to correct any pricing errors.
4.3 Availability: Product availability is subject to change without notice. Brother Elite reserves the right to limit the quantities of any products or services offered on our website.
4.4 Goods & Availability: Brother Elite provides a diverse range of machinery & services, referred to collectively as “goods & services”. In the event that we cannot fulfil your order at the advertised price due to stock shortages, we will inform you and reimburse the amount you paid for those goods, alternatively with your permission allow us to place a back order.
5. Orders and Payment
5.1 Order Process: By placing an order through our website, you are making an offer to purchase a product in accordance with these terms and conditions.
5.2 Order Confirmation: Upon receiving your order, we will send an email confirmation with the corresponding invoice. This email does not constitute acceptance of your order but acknowledges receipt of your order
5.3 Payment: Payments can be made through various methods including credit cards, debit cards, and electronic funds transfer (EFT). Your order will not be processed until full payment is received. Proof of payment can be sent to info@brotherelite.co.za
5.4 Buying Products: Orders can be placed electronically for available products. A purchase contract between you and Brother Elite is established once the order form is completed, submitted, and payment is authorized. Products cannot be reserved, and items in your basket are not considered sold until the purchase is finalized.
5.5 Cancelling & Ending Orders: Brother Elite reserves the right to refuse or cancel any order with notice. If payment has been made for a cancelled order, we will reimburse the amount paid. You have the right to return items purchased within the terms of our Returns Policy.
6. Shipping and Delivery
6.1 Free Delivery (South African Residents Only): For orders exceeding R3,500, Brother Elite offers complimentary delivery within South Africa using an inhouse door-to-door courier service. This offer does not extend to locations outside South Africa.
6.2 Delivery Fees (South African Residents): For orders below R3,000, a delivery fee applies based on your location. Specific fees are detailed in section 6.2 of our Delivery Policy.
6.3 Delivery to Neighbouring Countries: Deliveries to neighbouring countries are not available.
6.4 Delivery Time: Estimated delivery times are provided but may vary based on your location and unforeseen circumstances. Refer to shipping & delivery policy
6.5 Delivery Details: You must provide accurate delivery details to avoid delays or additional charges.
6.6 Place of Delivery: Delivery will be made to the address provided during the ordering process.
6.7 Delivery Completion: Delivery is deemed complete once the goods are received by the purchaser.
6.8 Lost Parcels: Brother Elite is not responsible for parcels lost due to incorrect delivery details provided by the customer.
7. Returns and Refunds
7.1 Returns & Refunds Policy: If you are dissatisfied with your purchase due to a defect, incorrect product choice, or other reasons, you may return it within 30 days of the purchase date for a refund, account credit, or product repair/replacement. Please see
7.2 Exchanging Non-Defective Goods: You may exchange non-defective goods for a product of the same value, a different colour, or size within seven days of delivery, provided the requested variant is available and of similar value, any shortfall in value must be paid in full before any exchange can occur. The goods must be returned in their original condition and packaging, with delivery costs borne by the customer.
7.3 Returning Incorrect Products: If Brother Elite delivers the wrong product, do not remove it from its packaging. Contact our support team immediately (support@brotherelite.co.za) to arrange the return of the incorrect product and delivery of the correct item.
7.4 Returning Defective Products: If a product is found defective within 30 days of delivery, contact us promptly. Brother Elite will arrange for the product to be inspected. If confirmed defective, you may choose a refund or repair. If not found defective, you are responsible for return shipping costs.
8. Intellectual Property
8.1 Ownership: All content on the Brother Elite website, including text, graphics, logos, and software, is owned by Brother Elite or our licensors and is protected by intellectual property laws.
8.2 Use Restrictions: You may not reproduce, distribute, or create derivative works from the content on our website without our express written permission.
9. Limitation of Liability
9.1 Disclaimer: Brother Elite is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.
9.2 Indemnification: You agree to indemnify and hold Brother Elite harmless from any claims, damages, or expenses arising from your use of our website or breach of these terms.
10. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
11. Governing Law
This site is operated, controlled, and run from the Republic of South Africa. Therefore, it is governed by South African law. You and Brother Elite are subject to the non-exclusive jurisdiction of the South African courts. If any term of these conditions is found invalid or unenforceable, the remaining terms will continue in full effect.
12. Legal Notice Address
Brother Elite designates the following address for all legal notices or other communications:
13. Business Information
The website is owned and Managed by Brother Elite PTY Ltd, a company incorporated in the Republic of South Africa.
13.1 Corporate Information:
- Name: Brother Elite PTY Ltd
- Company Reg. No.: 19/229235/07
- VAT No.: 4260294162
- Core Business: Retail and Service
- Legal Notice Address: 644 Rhode Street, Faerie Glen, Pretoria East, South Africa
- Director: Juan Hen-Boisen | Vernon Hen-Boisen
- Website: https://brotherelitesa.com
- Email: info@brotherelite.co.za
14. Amendments
Brother Elite reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
15. Payment Terms
15.1 Payment Methods: We accept payments via EFT and cash, unless otherwise agreed upon.
15.2 Deposit Requirements: A 50% deposit is required upon acceptance of an invoice, with final payment due before collection or delivery. Financing options may be available upon approval.
15.3 Service Charges: Applicable to warranty, out-of-warranty, and non-warranty goods, based on labour, travel, accommodation, and parts if applicable.
15.4 Ownership of Goods: All goods remain the property of Brother Elite until fully paid for.
16. Warranties
16.1 Manufacturer’s Warranty: Brother Elite will pass the supplier or manufacturer’s warranty to you, where applicable. For detailed warranty information, refer to the product.
